About Us


Helen He

Ceo & Founder


I have more than 12 years of business experience in the UK and over 6 years in the aesthetic industry, running my own business.

It is my highest priority to use the background and knowledge I have to provide a competent professional service to our customers. I also work directly with our supply partners and logistics division, ensuring Reliable Medicare continues to be a driving force in the aesthetics industry.

Eloise Ayers

Customer Service Administrator


With Bachelor and Masters degrees in English Literature I bring my academic background to my work at Reliable Medicare. Furthermore, my experience in many areas of customer service in retail, hospitality and the private sector supports my ability to communicate with our customers, who are at the heart of what we do at Reliable Medicare.

Whether it is the first time you have ordered from us or if you are a loyal and returning customer, I work to support our customer service team to ensure we deliver the best service.

Lisa Reynolds

Wholesale Manager


Having worked in the pharmacy business for over 10 years I am fully qualified to draw upon my experience and product knowledge at Reliable Medicare.

My responsibility is working with our international supplier base to ensure we can offer our customers the best prices for quality and original products. I also deal with our wholesale accounts. If you are looking for a specific product or quantity that is not on the website, contact me and ask for a personalised quote.

Jason Weng



I have over 20 years business experience in a variety of different areas in the UK, both running my own businesses and consulting with global brands on their business strategy.

I use this knowledge and experience daily to help Reliable Medicare with their overall strategy management and project manage future business development.

Natasha Speed

Customer Service Advisor


As customer service advisor, it is my responsibility to ensure that each customer receives the upmost care and support from first contact to dispatch and beyond to ensure customer satisfaction.

My background in academia and human relations allows me to bring local style service to a global brand. You can also find me on our social media channels for up-to-date information on our latest products and services.

Available Monday-Friday 08:30-17:30, you can contact our customer service team by website chat, phone, email, WhatsApp or WeChat.